Gift Vouchers

The Gift Vouchers on our site are purchased the same as any other product. Just visit the Gift Voucher Section in the Gallery and purchase the amount you want. To purchase a Gift Voucher you must register with the site and pay using our Checkout Facility. Once completed, the purchase will need to be verified by our Administration and once completed can be used against any product in our store. Once the payment has been verified, you will receive an email notifying you of the verification. If you want to send the voucher to someone else, click the "Send Gift Voucher" Button and complete the form. The person you have purchased the Gift Voucher for will receive an email with the Gift Voucher Reference Number and a link to redeem the voucher, which they must visit this site to do. The easiest way to redeem the voucher is to first visit the site and register. Once registered, click the link on the email they have received which will bring up a new Internet Browser window and the voucher will show up in their "My Account" section, showing the value of their Gift Vouchers. To purchase a painting with a Gift Voucher, all a person has to do is tick the box "Use Gift Voucher Account Balance" in the checkout procedure.

Purchasing Gift Vouchers

Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method. Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email.

How to Send Gift Vouchers

To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following: The name of the person you are sending the Gift Voucher too. The email address of the person you are sending the Gift Voucher too. The amount you want to send. (Note that you don't have to send the full amount that is in your Gift Voucher Account.) A short message which will apear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in out store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for the future.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain a link to redeem the voucher. You will need to Login or Create an Account before you can redeem the Gift Voucher. There are various ways you can redeem the voucher:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will the be requested to create an account or Login, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout procces, on the same page that you select a payment method there will be a tick box and button to redeem your Gift Voucher balance against that purchase.

When problems occur

For any queries regarding the Gift Voucher System, please contact the us by email at sales@carobtree-fine-art.com. Please make sure you give as much information as possible in the email.